But was super-duper shocked with this person "TOMMY" , being a part of a service industry and an esteemed store, he certainly does not stand up to that level. April helped us out, and she was AWESOME make sure to seek her out if you visit because she really knows her stuff & isn't pushy or too salesy, just great at finding the items that fit your needs/wants! As the center of social gatherings, this space should be the best reflection of your personal design sense. Never miss new arrivals that match exactly what you're looking for! Used cb2 in NYC on Kaiyo online used furniture store. I bought spares, accounting for future breakage. To the girl at check out, please go to your own company website for information on that free one hour parking with purchase (attached below). Service was really helpful too. We love everything we've gotten so far. 30 min later. jeeeez maybe I should get paid for doing their jobs. THE FURNITURE SALE (PRICES AS MARKED) Salon 4-Piece L-Shaped Brown Leather Sectional Sofa. CB2 is Crate & Barrel's more affordable furniture and home brand, with a focus on their online storefront. Initially it looked like none in stock. I decided to try online customer service. To avoid delivery charges, as they only had a few in stock, I was able to order to the store so I can pick it up there. We waited patiently. He really helped me out in picking out a great console and decorations. Don't hesitate to purchase from CB2. I bought several items here: a beautiful decanter that complimented my home bar perfectly. Just browse through the "Free Shipping" category in the sale section. I already decided to stop shopping at your store. Finally asked a checkout person who rudely told me, "I'm helping someone else." Stay away from this place. Slumber Search is supported by readers. Anyways the entire conversation got me really agitated as this was least expected. Also? services, you're letting us know that you've read and agree to the changes. Beautiful showroom with everything you need to fully stock your home . At no point did she make eye contact, say "I apologize", nothing. They get five stars. This store is perfect for anyone that like statement making decor. I have yet to have to return anything, but so far the purchasing process has been easy, I love the design and I find that items are well made. hide. I have that expectation of my glassware, sofa, or any house purchase. This means the item may not be returned nor exchanged and it is ineligible for any future part replacements or repairs. Of course by this time it was 9pm so when I called back I got the voicemail, serious motivation this lady has. The reason I am giving 3 stars instead of 1 is because a sweet lady ( I didn't get her name) Immediately rushed to me as I got off the elevator on the first floor, and carried my box all the way to the entrance. Last but not least, the sofa which was assembled by their technicians started to shake after within a year use. Case in point? The staff was great specially Ana, who made sure all of my delivery concerns were taken care of before I even left the store. For more information, please visit our First of all, I love the store. All of the employees have always been very helpful as well. Purchases should last longer than 3 months let alone 2 years or whatever long it may be. Love the products BUT the very rude girl left a bad impression. Besides, I should be at home all day because they can't say in advance if the delivery will be in the morning or not. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I called the store and the lady who picked up remembered me because she was the one bagging my items, I asked her to please see if she could mail my items to me because I would not be able to come back anytime soon seeing as I live in downtown. For instance, they greet customers with a smile, but rarely have I been asked if they could help me find anything or answer questions even as I was obviously searching for something (versus casually aimless wandering). I'm actually in the market to spend a fair amount refreshing some living room furniture so I'm shopping around. I knew I had family coming at the end of summer so there is no way I would have ordered these items had I been told 8-12 weeks and of course CB2 gets to keep half my money if I cancel the order now. Last night I was invited to the grand opening and it was awesome! When I go to buy an expensive couch, the last thing I want to see is another shopper who thinks it is perfectly okay to bring their dog into the store. Reasonably priced items. It was a Sunday so I may have been dressed a little raggedy. It just looks so close to real. I picked up 3 of the 4 necessary boxes from the store itself the next week. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. And they can't use the back ordered excuse because they say in stock and ready to ship! AGAIN, I had to speak up and say I was in a hurry and to please help make the transaction go faster, and to find the items that she could not scan in. Our collection is a best-of-the-best edit thats been 100% curated by our in-house style experts. The guy there helped for a while then ran off to a bigger purchase, i gave up and left. Stopped in around 12:00pm and was helped by Lisett who loaded the item into my car with a smile and made the experience so easy on such a crowded street. Design options are plentiful as well. If you continue to use these $13,494.00. The manager at the store was probably the most incompetent person. Love their stuff and every item is shipped to their store for pickup or delivery in a week! Set it atop a media console cabinet that's got space to stash all your binge-watching essentials. Still a great place to put some individual personality into where you live. Pictures below as proof of this shoddy manufacturing. Very modern and affordable compared to a lot of other places on the beach. I owned a house and nothing fit in the apartment. Price points are good for everyone. $349. - I arrange my schedule so that I was able to go to the store after work to purchase the mirror. He was very helpful and patience with me. If I could give this location zero stars I would. We've made several purchases and the employees seem happy to go above and beyond to make sure you're getting what you came for. Now I'm officially a little addicted to there minimalist design ideas, dinnerware, accessories, and art. Thanks to the partnerships runaway success, The Land of Nod was wholly absorbed by Crate & Barrel in 2010. Thank you! Furniture shopping is an oftentimes tedious and mundane task. I ask. They do have parking and it's on a convenient location. Furniture Starting at $199 Shop All (157) Shinola Runwell Wood Frame Sofa Clearance $1,999.97 reg. I went in looking for pillows and small trinkets, and loved how the shop was laid out and beautifully designed. ***update*** So I decided to call back today 8/31/15 to see if I could get better information. list of cookies. Really nice stuff but you NEVER receive it. But for the sit, read, relaxation unharrased, it gets four stars. They have parking in the rear underground parking lot off a side street. It might be your place, it might not. I actually ended up with another CB2 sofa, because when you find customer service this great, you stick with it. THE FURNITURE SALE (PRICES AS MARKED) Salon 6-Piece L-Shaped Brown Leather Sectional Sofa. If you crave even more print, look for Crate & Barrel vases and Crate & Barrel planters, which often have designs stamped directly into the ceramic. $5,795.00. When I called today, Monday, to ask if they had shipped my items, again this lady, K, answered I recognized her voice. Privacy Policy. The packaging was already open and dirty where the tape should have still been sticky but it wasn't bc it was clearly used and returned. It seems that their products are higher quality than a comparable store like West Elm's. The prices are some higher than expected but others are very reasonable due to the craftsmanship. I ordered a dining set and two bookcases at the store. The style and quality is what we love the most. $47.95. Customer service however is amazing and attentive but that doesn't serve me any good when my dishes and flatware is easily damaged. Cb2: asks for item through the radio, and surpriseeeee!!! People here only post problems for you, not solutions. I called around July 23rd to see if it's ready after receiving no confirmation and being charged for it already. I bought a huge mirror from their website and had it ship to the store. And also the prices were right. I'm a fan! This is our local store in visited often. They have a parking garage conveniently located right next to the store so you can park, come in and get your items, and be out in a jiffy. Other buyers mention some longevity issues with the sofas and sectionals. Such a shame , I was going to buy $2k worth of furniture, but her terrible attitude made me take my money elsewhere. I had a gift card that I was looking to get off my hands and was in need of a new comforter and ordered the down comforter that they have available here at CB2. They got me with Dean and Deluca hot chocolate. We were then able to find a few more things that have really made our home feel even cozier. The last top pick of shoppers at CB2 are their beds and the matching nightstands, dressers, and wardrobes. You really need to have a good eye & vision to make some of the stuff work with your existing furniture but if you're willing to look around the whole store, you'll find something that will work. Customer service was a hit or miss depending on who you were dealing with. Solid work for a company that prides themselves on their customer service. Also, the employees working in the store are awesome. So would I shop here again? Previous Slide Use Arrow Keys to Navigate Next Slide. They were professional and answered all my need. BOB'S DISCOUNT IS AN EVERY DAY DISCOUNT. I love CB2, the decor, the layout and especially the customer service we received. I left. Top Brands. It's still not Ikea. Great modern pieces at affordable prices. "So you have a floor model of something that you don't have to sell?" (cheap) I can't imagine anyone wanting any of the orange stuff here except the Florida orange growers. Awful service! Me: Well can you check to make sure? Yes Cb2 is very cute but not worth the headache. Lie. I love the store. The first delivery came even before my scheduled window which totally shocked me since it is usually not that case. tldr; Unclear stocking delays bathroom renovation - I needed a mirror for my bathroom renovation and was excited to see that the one I wanted was listed as in stock at this location. Don't waste your money in CB2, go to another furniture store like west elm, Scandinavianare much more better. Very frustrating. Mother's Day is May 14. Now, I live in the Bay Area and should my bank suspect its fraud, my card just declines the transaction. I won't be purchasing from online anytime in the near future. Visiting from So. Just add some cool decor plus a large rug underfoot and voilayour space is ready for everything from lounging solo to hanging with the crew. The quality is mostly there and the staff are most of the time helpful. (e.g. The customer service was horrible. No good! Where I come from that's not welcoming customer Service and i most likely won't return. 2. Staff could not be more attentive and friendly. ACCENT CHAIRS COFFEE TABLES MEDIA CABINETS DINING FURNITURE DINING CHAIRS Dining chairs start at $159. Huge thanks to Stephanie, Shannon,Jade,Angela Holly and Iryna. If this store wants to keep loyal customers they need to understand that many people in Cherry Creek have kids and they need to be welcoming to everyone. One associate was even walking directly in front of me while having a conversation with her colleague, knew I was walking directly behind her yet never even looked at me. reply favorite. Pretty smooth rug buying experience! After traipsing through Europe on their honeymoon, Gordon and Carole Segal returned to their Chicago home with suitcases full of simple, well-crafted homewares. One word. Gently-loved, secondhand Restoration Hardware is a modestly chic addition to any home. Turns out the mirror was packed in a wooden crate. Obeid, Ross It was kind of creepy. I can always go to get decorating ideas or augment my serving pieces that will please the eyes and my wallet. . I live in Sacramento and had so many questions that I decided to call the San Francisco store. I've never been in before, but was pleased with the service. CL. I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! They have a wonderful selection of modern pieces that are fairly inexpensive. It only came with a table top and four legs. I bought a really cute nightstand from here a few months ago as I was looking for something cute and reasonable priced and not from IKEA. This is mid-February. The minimalist style furniture is not to my taste. Plenty of nice plateware and friendly faces at Sur La Table and Williams Sonoma no need to return. Then when we did return the item (within 30 days) we were charged a restocking fee. I'd say it's a definite step up from IKEA in quality and the design seems to be a little more thoughtful and planned out. Don't waste your time or money. The items in this store are very unique and have great decorating ideas. Feel like you're living the high life with modern living room furniture. At this point I'll just cancel and never shop here again. I'd estimate it's a tier below Pottery Barn in the construction of most items. I purchased a bunch of glasses in varying sizes. Around May 18 I get a message saying, your table will not be delivered. But night after night would go by with nada!! The manager, Tony, came out and opened the box for us. The associate proceeds to change the story and say "we are sorry for any miscommunication but 12 weeks is actually the arrival time" implying that the 8-12 weeks I was told BY HIM yesterday was not correct. I also like how their furniture is decently priced. The designs are modern and fun but not pretentious or overly cute. Were committed to responsible forestry. You originally had 15% off when you placed the order. Piazza 4-Piece Modular White Linen Sectional with Ottoman 127''. I didn't even get a tracking number until I called four days after my order! Prelim review: CB2 is a beautiful modern furniture spinoff of Crate and Barrel aimed at young professionals but the problem with CB2 is that the build quality is a bit lower than Crate and Barrel (almost nothing is made in the USA), and the pricing is still very high compared to what you can find at furniture stores like Ashley's Furniture. Over two months since I've purchased the desk the replacement one arrives and I'm all set to assemble the desk and start to using what I've paid for nope. ), I contacted customer service TWICE about it and they couldn't figure out the problem. I ordered an item over a month ago, never received it (though they charged me for it! I'd say this is one of my favorite affordable furniture shops in the area. Again it wouldn't have mattered to me I would have accepted that , but it was his attitude, his arrogance that made to want to argue on this further . are fair to somewhat expensive depending on the particular piece. post; account; 0 favorites. Quality of product workmanship is still my main concern. I love the store and have literally re-decorated my entire house with their stuff. I'm no expert in their serial and product numbers and don't need to. From classic Crate & Barrel items like modern sofas and leather lounge chairs, to discontinued dinnerware and decor, our inventory spans the spectrum, so you never know what youll find. so I placed a backorder. The rug is great, rolled out without wonky corners, and looks just brilliant in my home. 0 stars. Wow. it looks amazing i get many compliments. Music too loud. CAD 8,097.00. The cons: Delivery delays for some shoppers. $1,499.00 Final Sale Faye Sofa Clearance $1,349.97 reg. I called to return the hardware and find out our options if they have another place they could recommend for hardware anything? All this communication is going on while I'm at work, and I had to step away from work several times to talk with them. When I purchase something in store, I get an email receipt, but if my pickup date is months later, it can be difficult to retrieve that email, especially if you're buying several things over several months. This store has everything from furniture, to the smallest accessories. Forever and eight days. CB2's modern furniture selection makes it fun to shop for a unique piece to add a bit of flair to any room. He also says, "we corrected that and it won't cost you any additional charge" - just to be clear the missing part has to do with the bookcase and we've ordered two of the same ones; each bookcase comes in two parts and I guess one of those parts was missing in the order - not sure why I'm even supposed to buy another part?! When she tells me that the faux ones start at $129 (for about a 3'x5' size), I comment that it probably won't work for me, given that I just bought a 6' long one for $99 at Costco. When I confronted the store clerk she seemed annoyed and told me that it "shouldn't be" used and returned. I am dissatisfied with the quality of the product and to be honest I do not feel that It is worth the price tag. I watch as the FedEx guy brings my package. If you want a wider variety of home stuff, you might have better luck at Crate & Barrel. I'm not holding my breath. Starting at your typical West Elm at Mid-Low, or Crate and Barrel maybe towards Mid-High. She kept repeating Portland and in the end, when she confirmed the location was Poland, she blamed the Portland mistake on autocorrect.